Hackathon
AI Enabled Helpdesk
An AI help desk that answers, sorts and routes support tickets.
2nd place, Davis & Shirtliff Hackathon
Overview
- Collaborated with a team to automate Davis & Shirtliff's ticketing system by developing an AI solution that interprets user issues, searches the knowledge base for known solutions, and provides instant responses
- Designed LLM powered workflow that generates, categorizes, and routes tickets to the most appropriate agent, reducing average resolution time by 60%.
Features
Issue understanding
Interprets what the user is asking for from their message.
Knowledge base search
Finds known solutions and replies instantly.
Ticket routing
Generates, categorizes and routes tickets to the most appropriate agent.
Built with
TypeScriptPythonAzureFastAPI